RULE #7 - LISTEN TO PEOPLE WHEN THEY SPEAK, ESPECIALLY CUSTOMERS OR CLIENTSou cannot listen When you have an agendaou cannot listen When you are just waiting for a pause in the conversation so you can insert your opinionou cannot listen When you presume to know what the problem is before it has even been exploredhen you take a position rather than seek the truth, you are in danger of missing the point, counter or otherwiseEFLECTIVE LISTENING VS REFLEXIVE LISTENINGReflective listening takes place When you not only pause and consider what has been said, but are able to repeat it back accurately to the clienteflective listening is different from a casual conversation given that we purposefully shift from engaging in random chit-chat to listening reflectivelyhis active listening is constantly the vital first step in effective problem-solvingt's especially vital for us to do this when the other person has an emotion to work through, an issue to resolve, or a "seriou ... [Read More - Criminal Background Check Websites]
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